LoomTrend

Effective Date: 23 September 2026

Last Updated: 23 September 2026

At LoomTrend, we aim to make the delivery of our handcrafted beaded jewellery as clear, secure, and reliable as possible. This Shipping and Delivery Policy explains how orders are processed, dispatched, delivered, tracked, and handled when delays, address issues, failed delivery attempts, damaged parcels, or missing shipments occur.

This Policy applies to products purchased through LoomTrend, including Bridal Beaded Jewelry Sets, Cultural Festival Beaded Accessories, and Statement Beaded Fashion Pieces.

LoomTrend operates in accordance with applicable Nigerian consumer-protection requirements, including the Federal Competition and Consumer Protection Act 2018 (FCCPA). The FCCPC states that businesses should deliver goods and services in a timely manner and notify consumers appropriately where unavoidable delays occur. (FCCPC)

1. Order Processing

Once an order is successfully placed, LoomTrend may carry out reasonable checks before preparing it for shipment.

These checks may include:

  • Payment confirmation
  • Product availability
  • Order accuracy
  • Delivery details
  • Product variation or size
  • Fraud-prevention checks
  • Quality inspection
  • Packaging preparation

Orders are generally prepared for dispatch after payment has been successfully confirmed, unless another payment arrangement has been expressly accepted.

Order processing time is separate from actual delivery time.

2. Order Confirmation

After placing an order, customers may receive an order confirmation through the email address or other contact information provided during checkout.

The confirmation may contain details such as:

  • Order number
  • Products ordered
  • Quantity
  • Product variations
  • Order value
  • Delivery address
  • Shipping charges, where applicable
  • Payment status

Customers should review their order confirmation carefully.

If any important information is incorrect, please contact LoomTrend as soon as possible before the order is dispatched.

3. Processing Times

LoomTrend aims to prepare orders within a reasonable period after successful payment confirmation.

Processing time may vary depending on:

  • Product availability
  • Order volume
  • Whether the product is handmade
  • Whether customisation is requested
  • Quality-control requirements
  • Public holidays
  • Promotional periods
  • Operational circumstances

Where a specific processing period is stated on a product page or during checkout, customers should take that period into account when estimating delivery.

Custom, personalised, specially sized, or made-to-order jewellery may require additional preparation time.

4. Handmade Product Preparation

Some LoomTrend jewellery is handcrafted and may require individual inspection, finishing, assembly, or packaging before shipment.

This is particularly relevant for products involving:

  • Beaded arrangements
  • Bridal jewellery sets
  • Coordinated jewellery pieces
  • Cultural or festival accessories
  • Statement jewellery
  • Custom sizing
  • Personalised design requirements

Where a product requires a longer preparation period, we may communicate this through the product description, checkout process, order confirmation, or direct communication with the customer.

5. Shipping Destinations

LoomTrend may deliver to locations supported by the shipping methods made available during checkout.

Available delivery destinations may depend on:

  • Courier coverage
  • Customer location
  • Product type
  • Delivery restrictions
  • International shipping availability
  • Operational considerations

If a delivery destination cannot be serviced, LoomTrend may contact the customer before dispatch.

Customers should not assume that every geographic location is supported unless a shipping option is made available or confirmed.

6. Domestic Delivery

For orders delivered within Nigeria, delivery times may vary depending on the destination and courier service.

Delivery to major cities may differ from delivery to remote, rural, or less accessible locations.

Factors affecting delivery may include:

  • Distance from the dispatch location
  • Courier network coverage
  • Traffic
  • Local transport conditions
  • Public holidays
  • Weather
  • Security considerations
  • Operational delays

Any delivery estimate shown by LoomTrend or a courier should generally be treated as an estimate unless expressly stated as a guaranteed delivery commitment.

7. International Delivery

Where LoomTrend makes international shipping available, additional conditions may apply.

International delivery may involve:

  • Longer transit times
  • Customs clearance
  • Import procedures
  • Customs inspections
  • Local taxes
  • Duties
  • International courier handling
  • Additional documentation

Customers placing international orders are responsible for providing accurate recipient and address information.

Where applicable, import duties, taxes, customs charges, or local handling fees imposed by the destination country may be payable separately unless LoomTrend clearly states otherwise during checkout.

8. Shipping Charges

Shipping charges, where applicable, should be displayed or communicated before the customer completes the order.

The amount may depend on:

  • Delivery destination
  • Package size
  • Package weight
  • Courier service
  • Delivery method
  • International or domestic shipping
  • Order value
  • Promotional shipping offers

The FCCPA requires businesses to clearly disclose material information, including applicable prices and charges, to consumers. (FCCPC)

Customers should review the final amount shown during checkout before completing payment.

9. Free Shipping Promotions

LoomTrend may occasionally offer free or discounted shipping.

Such promotions may be subject to conditions such as:

  • Minimum order value
  • Selected products
  • Selected regions
  • Specific promotional periods
  • Certain delivery methods

Any material restrictions should be disclosed as part of the relevant offer.

Free shipping does not necessarily mean expedited shipping unless expressly stated.

10. Estimated Delivery Time

Estimated delivery time begins after the order has been processed and dispatched, not necessarily on the date the order was placed.

Delivery estimates may depend on:

  • Destination
  • Courier
  • Product preparation
  • Delivery service selected
  • Customs processes
  • Local operational conditions

LoomTrend will make reasonable efforts to provide realistic delivery information.

Under FCCPC guidance, timely delivery is considered an important part of an e-commerce transaction, and online businesses are expected to deal transparently with delivery expectations and delays. (FCCPC)

11. Delivery Dates for Weddings and Events

Customers purchasing jewellery for weddings, festivals, ceremonies, photoshoots, celebrations, or other time-sensitive events are encouraged to order sufficiently in advance.

Delivery estimates are not guarantees unless LoomTrend expressly confirms a guaranteed delivery date in writing.

Customers should account for possible:

  • Courier delays
  • Weather disruption
  • Customs delays
  • Address issues
  • High-demand periods
  • Handmade preparation time

If your order is required for a specific event date, you may contact LoomTrend before purchasing to confirm available delivery options.

12. Dispatch Confirmation

Once an order has been dispatched, customers may receive a dispatch or shipping confirmation where the relevant functionality is available.

This may contain:

  • Order number
  • Courier information
  • Tracking reference
  • Dispatch date
  • Estimated delivery information

The availability of tracking information depends on the delivery provider and shipping method used.

13. Order Tracking

Where tracking is available, customers may use the tracking information supplied to monitor the status of their shipment.

Tracking updates are generally provided by the relevant courier and may not always appear immediately after dispatch.

Temporary gaps between tracking updates do not necessarily mean that a parcel has been lost.

Customers should allow reasonable time for courier systems to update.

14. Correct Delivery Address

Customers are responsible for providing complete and accurate delivery information.

This may include:

  • Full recipient name
  • Street address
  • Building or house information
  • Area or district
  • City
  • State
  • Postal information where applicable
  • Country
  • Email address
  • Other delivery details requested during checkout

Please carefully review your address before confirming the order.

15. Address Changes

If you need to change your delivery address after placing an order, contact LoomTrend as quickly as possible.

An address change may be possible if the order has not yet been dispatched.

Once the shipment has been handed to a courier, LoomTrend may not be able to modify the delivery destination.

Where the courier permits rerouting, additional charges may apply.

For fraud-prevention or payment-security reasons, LoomTrend may also need to verify certain address-change requests before approving them.

16. Incorrect or Incomplete Address

If a delivery is delayed, returned, or unsuccessful because the customer provided an incorrect or incomplete address, LoomTrend will make reasonable efforts to assist.

However, the customer may be responsible for reasonable additional delivery costs required to resend the parcel where:

  • The incorrect information was supplied by the customer;
  • The original courier attempt was properly made; and
  • Additional shipping charges are actually incurred.

This does not apply where the delivery issue resulted from LoomTrend or its appointed delivery provider using an address different from the one correctly supplied by the customer.

17. Delivery to Another Person

Customers may arrange delivery to another recipient where the website permits this.

By doing so, you are responsible for ensuring that:

  • The recipient information is correct.
  • The person is authorised to receive the order.
  • The destination is suitable for delivery.

Where the parcel is properly delivered to the named recipient or another authorised person at the address supplied, the delivery may be considered completed.

18. Delivery to Workplaces, Offices, or Shared Buildings

Where customers request delivery to:

  • Offices
  • Apartment buildings
  • Reception desks
  • Security posts
  • Hotels
  • Shared residences
  • Educational institutions
  • Other managed premises

the courier may deliver the parcel to an authorised reception, security, or designated receiving area where appropriate.

Customers should provide enough information to enable successful delivery.

LoomTrend cannot generally control internal handling of a parcel after it has been validly received by an authorised person at the specified premises.

19. Delivery Attempts

Courier providers may make one or more delivery attempts depending on their operating procedures.

If delivery cannot be completed, the courier may:

  • Contact the recipient
  • Leave delivery instructions
  • Schedule another attempt
  • Hold the parcel temporarily
  • Return the parcel to the sender

Customers should respond promptly to legitimate courier communications relating to their delivery.

20. Failed Delivery

A delivery may fail due to circumstances such as:

  • Incorrect address
  • Recipient unavailable
  • Inaccessible location
  • Incorrect recipient contact details
  • Refusal of delivery without prior arrangement
  • Failure to respond to courier contact
  • Local delivery restrictions

Where a parcel is returned to LoomTrend after a failed delivery caused by customer-provided information or unavailability, the customer may be required to pay a reasonable re-delivery charge before the order is sent again.

Mandatory consumer rights remain unaffected.

21. Refused Delivery

Customers should not refuse delivery solely as a way of cancelling an order unless LoomTrend has advised them to do so.

Refusing a shipment without communication may result in:

  • Delayed return processing
  • Courier charges
  • Difficulty confirming the parcel location

If you wish to cancel an order after dispatch, please contact LoomTrend and follow the procedure described in our Return, Refund and Cancellation Policy.

22. Delivery Delays

Although we aim to deliver orders within estimated timeframes, delays may occasionally occur.

Possible causes include:

  • Courier network disruption
  • Weather
  • Road conditions
  • High order volumes
  • Public holidays
  • Customs procedures
  • Security restrictions
  • Technical issues
  • Transportation disruption
  • Events beyond reasonable control

The FCCPC states that businesses should perform delivery in a timely manner and notify consumers where delays are unavoidable. (FCCPC)

Where LoomTrend becomes aware of a significant delay affecting an order, we will make reasonable efforts to provide relevant updates.

23. Significant or Extended Delays

If an order experiences an unusually long delay, customers may contact LoomTrend for assistance.

We may:

  • Check available courier information.
  • Contact the relevant delivery provider.
  • Provide updated tracking information.
  • Investigate whether the shipment is lost.
  • Discuss an appropriate remedy where the order cannot reasonably be delivered.

Where LoomTrend cannot fulfil the transaction due to a delivery failure for which the customer is entitled to a remedy, applicable consumer rights will be respected.

24. Events Outside Our Reasonable Control

LoomTrend cannot guarantee that every delivery will remain unaffected by events outside our reasonable control.

Examples may include:

  • Flooding
  • Severe weather
  • Natural disasters
  • Transport shutdowns
  • Public emergencies
  • Civil disturbances
  • Government restrictions
  • Major infrastructure failures
  • Customs disruption
  • Widespread courier interruptions

Where such an event materially affects delivery, we will make reasonable efforts to communicate the situation and minimise disruption.

25. Customs and Import Clearance

For international orders, customs authorities may inspect or hold a parcel.

LoomTrend does not control the speed at which customs authorities process shipments.

Customers may be required to provide:

  • Identification
  • Import information
  • Transaction documents
  • Other information required by local authorities

Failure to provide required customs information may delay or prevent delivery.

26. Customs Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, or local handling charges imposed by the destination jurisdiction.

Unless LoomTrend clearly states during checkout that such charges are included, they may be payable by the recipient.

These charges are imposed by external authorities and are generally outside LoomTrend’s direct control.

Customers considering international delivery should check applicable import rules before placing an order.

27. Customs Refusal or Non-Payment

If an international parcel is returned because the recipient refuses to complete required customs procedures or pay legitimate import charges, any refund will be assessed after the parcel has been returned and inspected.

Reasonable non-refundable costs actually incurred may be taken into account where permitted by applicable law.

Nothing in this section limits a consumer’s rights where the return resulted from LoomTrend supplying an incorrect, defective, or materially misdescribed product.

28. Damaged Parcel on Delivery

Customers should inspect the parcel where reasonably possible.

If the outer packaging appears significantly damaged, crushed, torn, wet, or tampered with, customers should document its condition.

Where practical, take photographs of:

  • Outer packaging
  • Shipping label
  • Inner packaging
  • Product condition

These photographs may help us investigate the matter with the delivery provider.

29. Damaged Product Inside the Parcel

If the packaging appears intact but the product inside is damaged, defective, incomplete, or broken, please contact LoomTrend as soon as reasonably possible.

Include:

  • Your order number
  • Description of the damage
  • Photographs of the product
  • Packaging photographs where relevant

The matter will be handled under our Return, Refund and Cancellation Policy and applicable consumer-protection law.

30. Missing Products From an Order

If your parcel arrives but one or more items are missing, please contact us promptly.

Please provide:

  • Order number
  • Products received
  • Product believed to be missing
  • Photographs of the parcel and packaging where reasonably available

We will review our order and fulfilment records.

If LoomTrend confirms that an item was unintentionally omitted, an appropriate remedy may include shipment of the missing item or a refund where suitable.

31. Multiple Shipments

In some situations, one order may be shipped in more than one parcel.

This may occur where:

  • Products are prepared separately.
  • Different fulfilment arrangements apply.
  • Package weight or size requires separate shipment.
  • Some products become available earlier than others.

Where practical, customers will be informed when an order is expected to arrive in multiple parcels.

A missing item should not automatically be assumed lost until all expected parcels have been checked.

32. Lost Parcels

If tracking suggests that a parcel may have been lost, customers should contact LoomTrend.

We may investigate by:

  • Reviewing tracking information
  • Contacting the courier
  • Confirming delivery details
  • Checking proof of delivery
  • Reviewing dispatch records

The investigation period may depend on the courier’s procedures.

Where a parcel is confirmed lost before valid delivery to the customer and the customer is entitled to a remedy, LoomTrend may arrange an appropriate replacement or refund.

33. Parcels Marked Delivered but Not Received

If tracking shows an order as delivered but you cannot locate it, please first check:

  • With household members
  • Building reception
  • Security personnel
  • Neighbours where appropriate
  • Any safe location identified by the courier

If the order still cannot be located, contact LoomTrend promptly.

We may request available proof of delivery from the courier and investigate the matter.

A tracking status alone will not necessarily determine the outcome where there is credible evidence of a delivery problem.

34. Delivery Verification

For certain orders, LoomTrend or its courier may use reasonable verification measures before releasing the parcel.

Depending on the delivery arrangement, this may involve:

  • Recipient name
  • Order reference
  • Delivery confirmation
  • Signature
  • Courier verification process

Customers should never disclose confidential banking credentials simply to receive a shipment.

LoomTrend will not ask customers to provide their CVV, UPI PIN, online-banking password, or one-time banking authentication code to a courier as a condition of ordinary delivery.

35. Payment Security and Shipping

Payment information is separate from the ordinary delivery process.

A courier should not need your:

  • Full debit or credit card credentials
  • CVV
  • UPI PIN
  • Online banking password
  • OTP used to authorise banking transactions

to hand over an already paid LoomTrend shipment.

If someone claiming to represent LoomTrend or a courier requests such information unexpectedly, do not provide it and contact LoomTrend through the contact details listed below.

36. Ownership and Risk

Responsibility for a product during delivery will be determined in accordance with the applicable transaction, delivery arrangement, and consumer law.

LoomTrend will not rely on an unfair contractual provision to remove responsibility for loss or damage where responsibility legally remains with us.

Customers should report any genuine delivery problem promptly so it can be investigated.

37. Changes to Delivery Method

In limited circumstances, LoomTrend may need to use a different suitable courier or delivery method from the one originally anticipated.

This may happen because of:

  • Courier availability
  • Destination coverage
  • Service disruption
  • Package requirements

Where such a change materially affects the customer’s cost or delivery expectations, we will communicate with the customer where reasonably necessary.

38. Product Packaging

Beaded jewellery may be delicate, so LoomTrend aims to use reasonable packaging designed to protect products during normal transportation.

Packaging may vary based on:

  • Product size
  • Product fragility
  • Number of items
  • Courier requirements
  • Sustainability considerations

Customers should open packages carefully to avoid accidentally cutting, pulling, or damaging jewellery contained inside.

39. Packaging Appearance

Promotional images may sometimes show decorative packaging for presentation purposes.

Unless a particular box, pouch, case, gift package, or accessory is expressly included in the product description, decorative photography should not automatically be interpreted as confirming that every pictured packaging element forms part of the purchase.

The actual product supplied must nevertheless correspond materially with its description and the legitimate expectations created by the sale.

40. Sustainable Packaging

Where practical, LoomTrend may use packaging selected to balance product protection, presentation, cost, and waste reduction.

The type of packaging used may change over time without materially changing the jewellery ordered.

Any sustainability statement made about specific packaging should be based on the actual materials and practices used.

41. Delivery Complaints

Customers who experience a delivery issue should first contact LoomTrend so that we can review the order and assist with resolution.

Useful information may include:

  • Order number
  • Delivery address
  • Tracking information
  • Description of the issue
  • Photographs where relevant
  • Courier communication

We will make reasonable efforts to investigate legitimate complaints promptly.

The FCCPC also provides a formal consumer complaint process where a customer has attempted to resolve a problem with the supplier and remains dissatisfied. (FCCPC)

42. Relationship With Our Return Policy

This Shipping and Delivery Policy should be read together with our Return, Refund and Cancellation Policy.

For example:

  • Delivery delays are addressed primarily under this Policy.
  • Damaged or defective products are addressed under the Return, Refund and Cancellation Policy.
  • Incorrect deliveries may involve both policies.
  • Cancellation after dispatch may become a return request.

Where mandatory consumer law provides stronger protection than either policy, the applicable law will prevail.

43. Consumer Protection

LoomTrend seeks to provide clear and accurate information about shipping, delivery expectations, prices, and available remedies.

FCCPC e-commerce guidance emphasises transparent terms, truthful product information, timely delivery, reasonable return arrangements, efficient refunds, and respect for valid cancellation rights. (FCCPC)

Nothing in this Policy is intended to waive or restrict rights that cannot lawfully be excluded under Nigerian consumer-protection law.

44. Changes to This Policy

LoomTrend may update this Shipping and Delivery Policy where our:

  • Courier arrangements change
  • Delivery destinations change
  • Shipping methods change
  • Business operations change
  • Legal requirements change
  • Website functionality changes

The latest version will be published on our website with an updated effective or revision date.

Any change will not retrospectively remove mandatory rights that have already arisen under an existing transaction.

45. Contact Us

For questions about shipping, tracking, delivery delays, missing parcels, damaged packages, delivery addresses, or international shipping, please contact:

LoomTrend
Website: https://loomtrend.net/
Support Email: support@loomtrend.net
Info Email: info@loomtrend.net
Address: 40, TOTAL STREET, OKO-OBA, TANKE, ILORIN, KWARA STATE, NIGERIA