This Privacy Policy explains how Loom Trend Ltd (“we,” “our,” or “us”) collects, uses, processes, stores, and protects your personal data when you access or use our website, services, or interact with our platform. This policy is designed to comply with global data protection standards, including GDPR and CCPA where applicable.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

Loom Trend Ltd is committed to safeguarding your privacy and ensuring transparency in how your data is handled. This policy applies to all users, including visitors, customers, and individuals interacting with our website, mobile platforms, or customer support channels.

2. Information We Collect

We collect different types of data to provide and improve our services:

a. Personal Information
  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
b. Transactional Information
  • Order details (products purchased)
  • Payment confirmation details (we do not store full payment card information)
c. Technical & Usage Data
  • IP address
  • Browser type and device information
  • Pages visited, session duration, and interaction data
d. User-Generated Content & AI Inputs
  • Text inputs submitted through forms, chat interfaces, or AI tools
  • Feedback, reviews, and preferences

3. How We Use Your Data

We process your data for the following purposes:

  • To process and fulfill orders
  • To provide customer support and respond to inquiries
  • To improve website performance and user experience
  • To personalize recommendations and content
  • To send transactional and marketing communications (with consent)
  • To detect fraud and ensure platform security
AI Data Usage

If you interact with AI-powered features:

  • Your inputs may be processed to generate responses
  • Data may be analyzed to improve AI accuracy and system performance
  • AI processing is automated and does not involve human review unless required for support or compliance

4. Storage of AI Inputs

  • AI-generated inputs may be stored temporarily or for a limited duration
  • Storage duration depends on operational, security, and improvement needs
  • Sensitive personal data should not be shared through AI tools

We implement strict safeguards to prevent misuse of AI-related data.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – for marketing, cookies, and optional data
  • Contractual necessity – for order fulfillment
  • Legal obligations – for tax, compliance, and regulatory purposes
  • Legitimate interests – for improving services and fraud prevention

6. Data Sharing & Third-Party Processors

We may share your data with trusted third parties strictly for operational purposes:

  • Payment processors (secure gateways)
  • Logistics and delivery partners
  • Hosting and cloud service providers
  • Analytics tools (e.g., traffic and performance monitoring)

These third parties are contractually obligated to protect your data and process it securely.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality
  • Remember user preferences
  • Analyze website traffic and performance
  • Deliver relevant marketing content (with consent)

You can manage or disable cookies through your browser settings at any time.

8. Data Retention

We retain your data only for as long as necessary:

  • Account and personal data: until account deletion or request
  • Transaction data: retained for legal and accounting purposes
  • AI input data: retained for limited durations for system improvement

Users may request deletion of their data at any time, subject to legal obligations.

9. Data Security Measures

We implement industry-standard security practices, including:

  • SSL encryption for data transmission
  • Secure servers and firewalls
  • Restricted access to sensitive information
  • Continuous monitoring for vulnerabilities

Despite our efforts, no system is completely secure, and users share data at their own risk.

10. Your Privacy Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (“Right to be Forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, contact us using the details below.

11. International Data Transfers

Your data may be transferred and processed outside your country of residence, including regions with different data protection laws.

We ensure such transfers are protected through:

  • Secure processing practices
  • Standard contractual safeguards
  • Compliance with applicable legal frameworks

12. Children’s Privacy

Our services are not intended for children under the age of 13.

  • We do not knowingly collect personal data from children
  • If such data is identified, it will be promptly deleted
  • Parental consent is required where applicable

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party platforms. Users are encouraged to review their privacy policies separately.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our practices.

Users will be notified of significant updates, and continued use of our services indicates acceptance of the revised policy.

15. Contact Us

For any privacy-related questions, concerns, or data requests, please contact:

Email: support@loomtrendltd.com
Address: Loom Trend Ltd, Lagos, Nigeria

This Privacy Policy ensures transparency, legal compliance, and user trust while supporting secure and responsible data handling across our platform.