LoomTrend

Effective Date: 23 September 2026

Last Updated: 23 September 2026

At LoomTrend, we value the privacy of our customers, website visitors, account holders, subscribers, and anyone who communicates with us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, create an account, purchase jewellery, subscribe to marketing communications, contact customer support, submit a review, or otherwise interact with LoomTrend. LoomTrend offers handcrafted and fashion-focused jewellery, including bridal beaded jewellery sets, cultural festival beaded accessories, statement beaded fashion pieces, and related products.

We process personal data in accordance with applicable privacy and data protection requirements, including the Nigeria Data Protection Act 2023, and, where applicable based on the customer and transaction, other recognised privacy frameworks such as the EU General Data Protection Regulation.

Under the NDP Act, personal data should be collected and processed fairly, lawfully, transparently, for specified purposes, and retained only for as long as necessary. 

1. Information We Collect

The personal information we collect depends on how you use LoomTrend.

Information You Provide Directly

When you create an account, place an order, contact us, subscribe to updates, or otherwise use the website, we may collect information such as:

  • Full name
  • Email address
  • Billing address
  • Delivery or shipping address
  • Account username
  • Account preferences
  • Order information
  • Selected products, sizes, colours, styles, or variants where applicable
  • Customer service messages
  • Returns or refund information
  • Reviews, ratings, comments, or other content submitted by you
  • Newsletter or marketing preferences
  • Information you voluntarily provide when contacting us

Where you send an email, complete a contact form, or communicate with our customer-support team, we may also process the text and information contained in your message to respond to your request.

Order and Transaction Information

When you purchase from LoomTrend, we may process information relating to:

  • Products purchased
  • Quantity
  • Price
  • Currency
  • Order number
  • Transaction reference
  • Billing details
  • Delivery information
  • Payment status
  • Refund or cancellation status
  • Date and time of the transaction

We use this information to process and fulfil your order, maintain transaction records, provide customer support, handle refunds or returns, prevent fraudulent transactions, and meet applicable accounting or legal obligations.

Technical and Usage Information

When you access LoomTrend, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages viewed
  • Referring page or website
  • Approximate location derived from IP information
  • Date and time of access
  • Session information
  • Website interactions
  • Cookie identifiers
  • Shopping-cart activity
  • Website performance information

This information may help us maintain website security, understand how visitors use LoomTrend, troubleshoot technical issues, improve site navigation, and evaluate website performance.

2. How We Collect Personal Information

We may collect personal data when you:

Create or manage an account, place an order, make a payment, join our mailing list, submit a contact form, contact us by email, participate in promotions, submit reviews, request a refund or return, browse the website, interact with cookies, or otherwise communicate with LoomTrend.

Some information may also be received from authorised third-party providers that assist with payment processing, website hosting, delivery, analytics, fraud prevention, communications, or other functions required to operate our store.

3. Why We Use Your Personal Information

We may use personal information to:

Process and confirm orders, arrange fulfilment and delivery, create and maintain customer accounts, communicate order updates, provide customer support, process refunds and returns, respond to enquiries, detect fraudulent or suspicious activity, improve our products and website, maintain records, analyse site performance, send marketing communications where permitted, manage website security, enforce our terms and policies, and comply with applicable legal requirements.

We do not sell personal information simply for the purpose of allowing unrelated third parties to independently market their products to you.

4. Lawful Grounds for Processing

Depending on the circumstances, LoomTrend may process personal information because processing is necessary to perform a contract with you, because you have provided consent, because processing is required to comply with a legal obligation, or because we have a legitimate business interest that does not improperly override your privacy rights.

For example, processing your name, order information, delivery address, and transaction details may be necessary to fulfil an order that you have placed.

Where consent is the relevant lawful basis, you may withdraw that consent subject to applicable legal limitations.

The Nigeria Data Protection Commission recognises lawful bases including consent, contractual obligations, legal obligations, vital interests, public interests, and legitimate interests under Nigeria’s data-protection framework. (Nigeria Data Protection Commission)

5. Payment Information and Payment Security

Payments made through LoomTrend may be handled using the payment methods, banks, financial institutions, or third-party payment service providers made available during checkout. Depending on the payment method selected, LoomTrend may receive information such as: LoomTrend will never ask you to send your CVV, UPI PIN, online banking password, or other confidential authentication credentials to us through email, contact forms, social-media messages, or ordinary customer-support communications.

Payment service providers may independently process payment information according to their own privacy, security, regulatory, and contractual obligations. For security reasons, customers should not send complete debit or credit card information through ordinary email or customer-service messages. Technical verification note: once LoomTrend’s payment configuration confirms that full card numbers, CVV and UPI PIN are never stored on LoomTrend servers, this section should additionally state:

“We do not store your debit or credit card numbers, CVV, or UPI PIN on our servers.”

That sentence should only be published after the payment implementation has been verified.

6. Cookies and Similar Technologies

LoomTrend may use cookies and similar technologies to enable core website functionality, keep products in your shopping cart, remember preferences, maintain account sessions, improve security, analyse website usage, measure performance, and support marketing features where appropriate.

Cookies may include:

Essential cookies, which are necessary for functions such as account login, shopping carts, checkout, fraud prevention, and website security.

Preference cookies, which remember settings such as selected currency or website preferences.

Analytics cookies, which help us understand how visitors interact with our website.

Marketing cookies, where used, which may assist with measuring advertising or promotional campaigns.

Where consent is legally required for non-essential cookies, we will seek appropriate consent and provide reasonable choices for managing them. NDPC guidance recognises consent requirements for cookies in relevant circumstances. (Nigeria Data Protection Commission)

Additional information may be provided in our Cookie Policy.

7. Marketing Communications

If you subscribe to LoomTrend updates, promotions, new-collection announcements, style information, or similar communications, we may use your email address and related preferences to send those communications. Where marketing is based on consent, you may withdraw your consent or unsubscribe using the mechanism provided in the communication.

Unsubscribing from promotional messages does not prevent LoomTrend from sending important transactional communications relating to your account, order, delivery, refund, security, or customer-service request.

8. How We Share Information

We may share limited personal information with service providers where necessary to operate LoomTrend and provide the services you request.

These providers may include:

Website hosting providers, cloud infrastructure providers, payment processors, banks, delivery and logistics providers, email service providers, analytics providers, security and fraud-prevention providers, professional advisers, customer-support systems, and other technical service providers.

We provide or permit access only to information reasonably required for the relevant service and expect service providers to process personal information securely and appropriately.

We may also disclose information where disclosure is required by law, regulatory obligation, court order, lawful request from a competent authority, enforcement of contractual rights, prevention of fraud, or protection of LoomTrend, our customers, or other persons.

9. International Data Transfers

Some service providers used by LoomTrend may operate servers or provide services from countries outside Nigeria. Consequently, personal information may in certain circumstances be processed or stored outside the country in which you live.

Where international transfers occur, LoomTrend will seek to use appropriate legal and organisational safeguards required by applicable data-protection law, including contractual protections and other recognised transfer mechanisms where necessary.

Where GDPR applies, international transfers will be managed using an appropriate mechanism permitted by applicable European data-protection requirements.

10. Data Retention

We do not intend to keep personal data indefinitely.

Personal information is retained for only as long as reasonably necessary for the purpose for which it was collected and for legitimate legal, accounting, security, fraud-prevention, dispute-resolution, and contractual purposes.

Different types of data may therefore have different retention periods.

For example, order and transaction records may need to be retained longer than general marketing preferences because they may be required for accounting, tax, consumer complaints, refunds, chargebacks, contractual disputes, or other lawful record-keeping purposes. Customer-support messages may be retained for a period reasonably necessary to resolve the enquiry and maintain appropriate records.

Where personal information is no longer required and there is no legal reason to retain it, it may be deleted, anonymised, or securely disposed of.

11. How We Protect Personal Information

LoomTrend takes reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, misuse, disclosure, destruction, or other unlawful processing. Measures may include access controls, authentication protections, secure website connections, server and application security, restricted administrative access, software updates, monitoring, backups, and appropriate controls over service providers.

However, no internet-based system can guarantee absolute security. Customers are responsible for protecting their account password and should avoid sharing account credentials with others. If you believe your LoomTrend account or personal information has been compromised, contact us promptly.

12. Children’s Privacy

LoomTrend is an online jewellery store intended primarily for adult customers and is not designed to knowingly collect personal data directly from children for independent purchasing activities. Under Nigeria’s data-protection framework, where processing relies on consent and the data subject is a child, consent from a parent or legal guardian is generally required. The NDP Act also requires appropriate mechanisms for age and consent verification. (Nigeria Data Protection Commission)

Where we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian authorisation and such authorisation has not been obtained, we will take reasonable steps to review and, where appropriate, delete or restrict that information. Parents or legal guardians who believe a child has submitted personal information to LoomTrend without appropriate permission may contact us using the details at the end of this Policy.

13. Your Privacy Rights

Subject to applicable law and relevant exemptions, you may have the right to request information about how your personal data is processed, request access to personal information held about you, correct inaccurate or incomplete information, object to certain processing, request restriction of processing, request deletion, withdraw consent where processing is based on consent, request data portability where applicable, and lodge a complaint with the appropriate data-protection authority. The NDPC identifies rights under the Nigeria Data Protection Act including rights to information, access, rectification, objection, restriction, portability, erasure, complaint, and protections concerning automated decision-making. (Nigeria Data Protection Commission)

If GDPR applies because LoomTrend offers goods or services to individuals in the European Union or otherwise falls within its territorial scope, eligible individuals may also exercise the rights available under the GDPR. GDPR can apply to a business outside the EU where its processing relates to offering goods or services to people in the Union. (Eur-Lex) We may need to verify your identity before acting on certain privacy requests to protect your information against unauthorised disclosure.

Some requests may be limited where retention or processing is necessary for legal obligations, fraud prevention, contractual claims, accounting requirements, or other permitted purposes.

14. Third-Party Websites and Services

LoomTrend may contain links or integrations relating to third-party websites, payment providers, delivery providers, social-media platforms, or other external services.

When you leave LoomTrend or directly interact with an independent third-party service, that provider may process your information according to its own privacy practices.

LoomTrend is not responsible for the independent privacy practices of third-party websites that we do not control. Customers are encouraged to review the relevant privacy information before providing personal information to an external provider.

15. Product Reviews and User-Submitted Content

If you choose to submit a product review, rating, testimonial, image, comment, or similar content, some information associated with that submission may appear publicly depending on the website feature being used.

You should avoid including sensitive personal information, payment information, passwords, identification documents, home addresses, or confidential information in publicly visible reviews or comments.

We may moderate or remove submitted content where reasonably necessary for website safety, compliance, accuracy, or enforcement of our policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy where our website, business operations, service providers, technology, legal requirements, or data-processing practices change.

When material updates are made, the revised version will be published on LoomTrend with an updated effective or revision date.

We encourage users to review this Policy periodically to remain informed about how their personal information is handled.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, request correction or deletion of personal information, raise a data-protection concern, or obtain further information about how LoomTrend handles personal data, please contact us:

LoomTrend
Website: https://loomtrend.net/
Support Email: support@loomtrend.net
Info Email: info@loomtrend.net
Address: 40, TOTAL STREET, OKO-OBA, TANKE, ILORIN, KWARA STATE, NIGERIA